V-Turbo

V-Turbo Terms of Use

Effective from July 1, 2026

These Terms of Use ("Terms") govern your access to and use of the V-Turbo application and the related VPN service, websites, Telegram Mini App and bot (together, the "Service"), provided by TOP HOUSE SOLUTIONS S.R.L. ("V-Turbo", "we", "us", or "our").

By creating an account, installing the app, or otherwise using the Service, you ("you", "the user") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. About the Service

1.1. V-Turbo is a personal VPN (Virtual Private Network) service. It routes your device's internet traffic through an encrypted tunnel to one of our servers ("nodes") located in various countries, replacing your visible IP address with that of the selected node.

1.2. The Service is delivered through:

  • • a native iOS application;
  • • a Telegram Mini App and Telegram bot that provide access to the same account and subscription.

1.3. The encrypted tunnel is built using standard VPN transport protocols, currently including VLESS (with REALITY or TLS), Trojan, and Shadowsocks. The specific protocol, transport, and parameters are selected automatically by the app or, in advanced mode, by you.

2. Eligibility and Accounts

2.1. You must be at least the age of majority in your jurisdiction (and in any case at least 16 years old, or older where required by local law) to use the Service. The Service is not directed to children.

2.2. To use the Service you create an account. You may sign in using:

  • • email and password;
  • • Sign in with Apple;
  • • Telegram.

2.3. You agree to provide accurate information and to keep your credentials confidential. You are responsible for all activity that occurs under your account.

2.4. You may not share, sell, or transfer your account to any third party. Each account is intended for use by a single user.

2.5. We may store a device identifier (a per-device hardware identifier, "HWID") and basic device information to manage your devices, enforce device limits, and prevent abuse of trials. See the Privacy Policy for details.

3. Subscriptions, Payments and Trials

3.1. Apple In-App Purchase (iOS). In the iOS application, all paid plans and traffic packs are sold exclusively through Apple In-App Purchase. This includes:

  • • subscription plans that grant VPN access for a period and a traffic allowance;
  • • consumable traffic packs ("top-up traffic") that add additional traffic to an active subscription.

3.2. Pricing. On iOS, the prices shown to you are provided by the Apple App Store for your region and currency, and the Apple App Store is the authoritative source of the price you pay. We do not process your card data; payment is handled entirely by Apple.

3.3. Auto-renewal. Subscriptions sold through Apple may renew automatically unless cancelled. Your subscription renews through your Apple ID, and you can view, manage, or cancel it at any time in your Apple ID / App Store account settings. Cancellation takes effect at the end of the current paid period.

3.4. Refunds and free trial. We offer a free trial with a limited amount of trial traffic precisely so that you can evaluate the quality and stability of the Service on your own device and network before paying. By purchasing a paid subscription after experiencing the Service during the trial, you confirm that the quality of the Service meets your expectations and you agree that VPN access is provided immediately and that the amount paid for the subscription is final and non-refundable on our side. That said, because purchases on iOS are processed by Apple, you may request a refund directly from Apple in accordance with Apple's policies and applicable consumer-protection law; such refunds are handled by Apple, not by us.

3.5. Consumable traffic packs are one-time purchases that are consumed as you use traffic and are non-refundable once delivered, except as required by Apple's policies or applicable law.

3.6. Telegram payments. Where the Service is used through Telegram, purchases may be made using Telegram Stars in accordance with Telegram's terms. Such purchases are processed by Telegram.

3.7. Free trial. We offer a free trial for evaluating the Service, granting a limited amount of trial traffic. The trial is limited to one trial per device: it is tied to your device's hardware identifier (HWID), so a device that has already used a trial cannot activate another trial, even on a different account. We may modify or discontinue trial offers at any time.

3.8. We do not target any specific national market and do not denominate the Service in any particular national currency by default; the currency you are charged in is determined by Apple (for iOS purchases) or Telegram (for Telegram purchases).

4. The VPN Service Is Provided on a Best-Effort Basis

4.1. We strive to provide a fast and reliable connection, but the Service is provided on a best-effort basis. We do not guarantee any specific connection speed, latency, throughput, uptime, or availability of any particular node, location, or protocol.

4.2. Connection quality depends on factors outside our control, including your device, your local network and ISP, the destination you connect to, and network conditions between you and our nodes.

4.3. We may add, remove, relocate, or temporarily disable nodes, locations, or protocols at any time, including for maintenance, capacity, or operational reasons.

4.4. A VPN changes how your traffic is routed and your apparent IP address; it does not make you anonymous or immune to all tracking, malware, or unsafe online behavior. You remain responsible for your own online conduct and security.

5. Acceptable Use

5.1. You agree to use the Service only for lawful purposes and only for personal, non-commercial use.

5.2. You must not use the Service to:

  • • violate any applicable law or regulation, or to infringe the rights of others;
  • • send spam or unsolicited bulk communications;
  • • conduct DDoS attacks, port scanning, intrusion attempts, or other network attacks or abuse;
  • • distribute malware, viruses, or other harmful code;
  • • engage in fraud, phishing, identity theft, or unauthorized access to systems or data;
  • • distribute or facilitate the distribution of content that is illegal in your jurisdiction;
  • • attempt to resell, sublicense, or commercially redistribute the Service;
  • • circumvent device limits, trial limits, usage limits, or other technical restrictions;
  • • interfere with, overload, or disrupt the Service or its infrastructure.

5.3. You are responsible for complying with the laws of your jurisdiction regarding the use of VPN services.

5.4. We may suspend, limit, or terminate access for any account that we reasonably believe violates these Terms or applicable law, or that places undue burden on our infrastructure.

6. Device Limits and Usage Limits

6.1. Each plan may include a limit on the number of devices that may use the subscription simultaneously and a traffic allowance. These limits are shown in the app for your plan.

6.2. We measure the volume of traffic you use (in bytes) and the timing/duration of your connection sessions in order to enforce your plan's traffic allowance, device limits, and to operate the Service. We do not log the content of your traffic or the websites/services you visit. See the Privacy Policy.

6.3. If you exceed your traffic allowance, your connection may be slowed or suspended until you renew, upgrade, or purchase additional traffic.

7. Location and connection quality

7.1. To select servers correctly and provide the best possible connection speed, the service uses your approximate location. Sharing your location is voluntary. If you choose not to share it, server selection will be less precise, and your connection quality and speed may be lower than optimal.

8. Intellectual Property

8.1. The Service, including the V-Turbo application, its design, branding, text, graphics, and software, is owned by TOP HOUSE SOLUTIONS S.R.L. or its licensors and is protected by intellectual property laws.

8.2. We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the application on devices you own or control, solely to access the Service in accordance with these Terms.

8.3. You may not copy, modify, reverse engineer, decompile, or create derivative works of the Service, except to the extent such restriction is prohibited by applicable law.

9. Disclaimer of Warranties

9.1. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

9.2. We do not warrant that the Service will be uninterrupted, secure, or free of errors, or that it will meet your specific requirements.

10. Limitation of Liability

10.1. To the maximum extent permitted by applicable law, V-Turbo and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Service.

10.2. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or related to the Service will not exceed the greater of (a) the amount you paid us (or to Apple/Telegram for the Service) in the three (3) months preceding the event giving rise to the claim, or (b) the minimum amount required by applicable law.

10.3. Some jurisdictions do not allow certain limitations of liability; in those jurisdictions our liability is limited to the maximum extent permitted by law.

11. Third-Party Services

11.1. The Service relies on third parties, including Apple (in-app purchases, Sign in with Apple, push notifications), Telegram (login, bot, Mini App, payments), and our VPN infrastructure providers and their hosting providers. Your use of those services is subject to their own terms and policies.

12. Changes to the Service and to These Terms

12.1. We may modify or discontinue the Service, in whole or in part, at any time.

12.2. We may update these Terms from time to time. When we make material changes, we will provide reasonable notice (for example, in the app or by other means). Your continued use of the Service after the updated Terms take effect constitutes acceptance of the changes. The current version is always available in the app.

13. Suspension and Termination

13.1. You may stop using the Service at any time and may request deletion of your account (see the Privacy Policy).

13.2. Choosing not to use the Service, ceasing to use it, or requesting deletion of your account on your own initiative does not entitle you to a refund of amounts already paid: amounts paid for a subscription or traffic packs are non-refundable on our side (refunds for App Store purchases remain with Apple under its policies, see section 3.4).

13.3. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service and other users.

13.4. Upon termination, your right to use the Service ends. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.

14. Governing Law and Disputes

14.1. These Terms are governed by the laws of Romania (including applicable GDPR and EU law), without regard to its conflict-of-laws rules, except where mandatory consumer-protection laws of your country of residence apply.

14.2. The parties will attempt to resolve any dispute amicably. If a dispute cannot be resolved, it will be subject to the courts of Romania, unless mandatory law provides otherwise.

15. Contact

15.1. For any questions, requests, or notices about these Terms, please contact us through the in-app support chat (Settings → Support) in your account. This is our primary support channel for users.

15.2. Support is provided with the help of artificial intelligence (AI) and is escalated to human company managers when needed.

  • • Support: in-app support chat (Settings → Support)
  • • Legal entity (for formal/legal correspondence only): TOP HOUSE SOLUTIONS S.R.L., Bucharest, Romania, info@v-turbo.space
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